Error: NetRocket cannot connect to the NetRocket Service
Possible Solutions:

• Check that you have successfully connected to your ISP in your usual manner (e.g. Did your dial-up connection successfully connect to your ISP?). This step is independent of whether or not you launch NetRocket.

• Verify that the Connection information located in the Settings dialog is the same as that provided to you.

• If you are running firewall software, make sure that a firewall rule is present that allows access to the Remote Server Port (located in the Settings dialog)

• Try uninstalling the NetRocket (Control Panel-->Add/Remove Programs and select NetRocket) then re-install it.

• Contact us at 1-866-841-2306 to verify that the NetRocket is up and running

Error: NetRocket does not allow connections from your current IP address
Possible Solution:

The most likely reason you would receive this error is when you connect to the Internet using a different ISP from the one providing you with NetRocket. Your ISP may only allow you to use the NetRocket when connected to the Internet through them.

Error: Your username and/or password were not accepted by the NetRocket
Possible Solution:

The login credentials you specified on the Settings - Connection tab were not valid. Your ISP requires you to enter a valid username and password to use the NetRocket.

Error: NetRocket could not be started due to an authentication timeout
Possible Solutions:

• Ensure that the authentication information provided to you has been keyed in correctly.

• Try reconnecting to your ISP.

• If the problem persists contact us at 1-866-841-2306.

Error: NetRocket cannot be started due to an internal error
Possible Solutions:

• Try restarting your machine and launching NetRocket Accelerator.
• If the problem persists contact us at 1-866-841-2306.

Error: NetRocket Accelerator was unable to load the sdicore.dll library
Possible Solution:

The likely cause of this is that you accidentally deleted a file or resource required by the NetRocket Accelerator. Fully uninstall and then re-install the NetRocket Accelerator